FAQs
Gardening Questions
Frequently Asked Questions
Here, you'll find answers to the most common questions our customers have about our products, orders, exchanges, our ethical practices, and our Roots of Renewal tree planting initiatives.
At Glotly Garden, we value transparency and are committed to providing you with all the information you need about our products and our mission. If you can’t find what you're looking for, don’t hesitate to reach out to our friendly customer service team – we're here to help you on your garden-inspired journey!
🌍 Do you ship internationally?
Absolutely!
At Slotly Garden, we proudly offer worldwide shipping.
We partner with local printers globally to ensure fast delivery while supporting local communities.
For more information about our shipping routes and policies, visit our shipping policy page.
💬 How to connect with us?
For any inquiries or support, feel free to reach out to us at:
support@slotlygarden.com
At Slotly Garden, we take pride in providing top-notch customer service and are dedicated to responding quickly to any question or concern.
We’re here to assist with whatever you need!
💬 May I get tracking number?
Yes, of course! All orders include tracking after the order is processed (5-7 days). Email: support@slotlygarden.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
💬 What payment methods are accepted?
We accept Visa, Mastercard, Discover, American Express, and PayPal only.
💬 What is your return policy?
Return/ Refund/ Exchange Policy
1. Our Promise:
✅ At Slotly Garden, our goal is for you to love your order. If there is an issue with your purchase, we are here to assist you.
2. Eligibility for Refunds:
✅ Only incorrect, damaged, or defective items are eligible for a full refund.
✅ Items must be returned within 30 days of the purchase date to qualify.
3. Return Conditions:
✅ Items must be unused, unwashed, and returned in the same condition in which they were received.
✅ All original tags and packaging must be intact.
4. Return Shipping:
✅ Customers are responsible for return shipping costs. Slotly Garden DOES NOT provide return shipping labels.
5. How to Initiate a Return:
✅ Contact us at support@slotlygarden.com with your order number, details of the issue, and photos if applicable.
✅ Once approved, we will provide instructions on how to return your item.
6. Exchange Policy:
✅ Exchanges are available for the same item in a different size or color, subject to availability.
✅ Customers are responsible for shipping costs associated with the return of the original item.
7. Damaged or Defective Items:
✅ If your item arrives damaged or defective, please email us within 7 days of delivery at support@slotlygarden.com with photos of the damage and your order number.
✅ We will provide a replacement or a full refund at no additional cost.
8. Final Notes:
✅ Refunds will be processed within 15 business days after we receive and inspect your return. Processing time may vary depending on your bank.
✅ If you haven’t received your refund after 15 business days, please contact us at support@slotlygarden.com
💬 How long does shipping take?
🌱 $6.99 shipping on US orders up to $74
🚚 FREE SHIPPING on all US orders $75+
🚚 FREE SHIPPING on all International orders $100+
1. Processing Time:
✅ Once your order is placed, we begin processing it within 2-3 business days.
✅ During high-demand periods, such as holidays, processing times may be slightly extended.
2. Delivery Times:
✅ Once shipped, delivery within the United States typically typically takes between 2-5 business days.
3. Shipping Rates:
✅ Shipping rates are weight-based, and charges are calculated at checkout based on the total weight of your order and your shipping location.
4. Tracking Information:
✅ Once your order ships, you will receive a tracking number via email to monitor the status of your delivery.
5. Lost or Delayed Shipments:
✅ If your shipment is delayed or lost, please contact us at support@slotlygarden.com, and we’ll work with the carrier to resolve the issue.
🌿 Sustainability & Ethics
What makes your shirts eco-friendly?
Our shirts are made with sustainably grown US cotton. Our on-demand production eliminates waste from unsold inventory, and we use water-based, non-toxic inks with waterless printing technology. We plant one mangrove tree for every shirt purchased.
How are your shirts ethically produced?
Our shirts are made in WRAP-certified facilities that adhere to Fair Labor Association standards, ensuring fair wages, safe working conditions, and no child or forced labor throughout the supply chain.
What printing method do you use?
We use direct-to-garment (DTG) printing with water-based, non-toxic, OEKO-TEX certified inks that are biodegradable and vegan-friendly.
🌱 Roots of Renewal Tree Planting Program
How does your tree planting work?
Through our partnership with Eden Reforestation Projects, we plant one mangrove tree in Kenya for every shirt purchased. Our "One Shirt. One Tree. One Hundred Years of Impact" initiative extends our garden's impact far beyond our backyards and out lifetime.
Why mangrove trees specifically?
Mangroves are environmental powerhouses that sequester up to four times more carbon than rainforest trees. They also provide critical wildlife habitat, prevent coastal erosion, and support local communities through sustainable employment.
How does this reflect your overall mission?
At Plotly Garden, our values extend from our on-demand production (eliminating waste from overproduction) to our ethical supply chain (using sustainably grown US cotton and eco-friendly water-based inks). Our apparel celebrates gardening not just as a hobby but as a way of being in relationship with the earth.
