Shipping Information

At PLOTLY GARDEN, we strive to provide a seamless and reliable shipping experience for all our valued plant-loving customers. Below is our detailed shipping policy to help you understand how we process and deliver your orders.

Processing Time

  • Order Processing: Once your order is placed, our team begins preparing it within 2–3 business days. This includes order verification and quality checks.

  • Printify Fulfillment: All our products are custom-printed on-demand via Printify, ensuring each piece is freshly crafted just for you. Production typically takes between 2–5 business days depending on order volume.

Shipping Time

  • Domestic Shipping (USA): We ship our products using reliable courier services. The standard shipping time within the United States is typically 3–4 business days after your order has been fulfilled.

  • International Shipping: We are happy to offer shipping to various countries worldwide. Delivery times for international orders generally range between 7–21 business days, depending on your location and local customs processing efficiency.

Shipping Rates

  • Standard Shipping: Shipping rates are calculated at checkout based on the weight of your order and the destination.

  • Free Shipping: Keep an eye out for our promotions—we occasionally offer free standard shipping on orders over a specific amount!

  • Expedited Shipping: If you need your garden gear faster, expedited shipping options are available at an additional cost, calculated at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package online and receive real-time updates on its delivery status.

Customs and Import Taxes

For international orders, please be aware that customs fees or import duties may be applied by your local authorities upon arrival. These charges are the responsibility of the recipient and are not included in the shipping cost.

Shipping Delays

While we always strive to deliver your order within the estimated time frame, unforeseen circumstances such as severe weather, holiday peak seasons, or customs delays may occasionally impact delivery times. We appreciate your patience and understanding in these situations.

Incorrect Address

Please double-check your shipping address when placing your order. PLOTLY GARDEN is not responsible for orders delivered to incorrect or outdated addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to reship the package.

Lost or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will coordinate with the carrier to resolve the issue and, if necessary, arrange for a replacement to be sent to you.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy page.

Have any questions?
We hope this policy clarifies our shipping process. If you have any further inquiries, please feel free to reach out to us at support@plotlygarden.com.

Thank you for growing with PLOTLY GARDEN! 🌿